Refund Policy
Last updated September 2026
We want you to be happy with every course, workshop and event you book with Quest Academy. This policy explains when you can get your money back and how to request it.
Online courses
You can request a full refund within 14 days of purchase, as long as you have completed less than 20% of the course and no certificate has been issued.
Workshops & events
Cancel at least 7 days before the start date for a full refund. Within 7 days of the start date, bookings are non-refundable, but you may transfer your seat to another person or to a later session of the same workshop, subject to availability.
If we cancel or reschedule
If Quest Academy cancels a workshop or event, or changes its date and the new date doesn't suit you, you will receive a full refund.
Payment errors
If you were charged twice or charged the wrong amount, contact us and we will refund the extra amount in full.
Non-refundable cases
Refunds are not available after a certificate has been issued, after a course has been mostly completed (more than 20%), or after a workshop or event has taken place.
How to request a refund
Sign in and go to Dashboard → Orders, then choose "Request a refund" on the order. You can also email guestmed925@gmail.com with your order number. We review every request within 3 business days and let you know the result.
How you get your money back
Approved refunds are returned to the original payment method through our payment partner Paymob. Depending on your bank or wallet provider, it usually takes 7–14 business days for the money to appear in your account.
Contact us
Quest Academy (Quest Med Co.) — Email: guestmed925@gmail.com · Phone: +20 150 000 5600 · Address: Building 3, Opposite the Poison Control Center Gate, near Salah El-Din El-Ayouby Mosque, Old Cairo, Cairo Governorate, Egypt.